Refund Policy
Last updated: 28 October 2026
Personalised digital goods
Every certificate and dossier is generated for you and delivered instantly, so digital orders cannot be returned once the documents have been generated.
Printed items
Printed items are made to order. If one arrives damaged, misprinted or does not arrive within 30 days of dispatch, write to us with your order number (and a photo if damaged) and we will reprint and resend it free of charge, or refund you.
Mistakes and problems
If your name or any detail is wrong, if a file will not open, or if you were charged twice, write to hello@astralmigration.com within 30 days with your registry number. We will correct and reissue your documents free of charge, or refund you where we cannot.
Payment support
Because orders are sold through Link (Stripe), you can also contact Link support about a payment. In some cases Stripe may issue a refund directly, for example within 60 days of purchase to resolve a dispute.
Your statutory rights
This policy does not affect any rights you have under the consumer law of your country.