I have lost my download link
Your documents can be reissued at any time. Email us from the address you used at checkout with your registry number and we will send a fresh link.
Support
Questions about your migration, your documents or a printed order? Write to us and a member of the Registry will reply within two working days.
A detail on my certificate is wrong
Tell us what needs correcting and we will reissue your certificate free of charge. If you ordered a printed edition before production starts, we will update that too.
Where is my printed order?
Your order page shows when your print is in production and when it ships, with a tracking link. Prints are dispatched in 2–5 working days and usually arrive within 3–10 days.
My print arrived damaged
We are sorry. Send us a photo within 30 days of delivery and we will reprint and resend it at no cost.
A question about a payment
Digital orders are sold through Link (Stripe), so you can also contact Link support from your receipt. For printed orders, contact us directly.
Verifying a certificate
Anyone can confirm a certificate on the Verify page using the registry number printed on it.